PRIVACY POLICY
Effective Date: 17 August 2026
Last Updated: 17 August 2026
INTRODUCTION
Welcome to The Fabric Haat.
The Fabric Haat is a proprietorship business owned by Pallavi Agarwal and operates as a retailer of women's wear and home furnishing products.
Our website, www.thefabrichaat.com, is an e-commerce platform through which customers can browse products and place orders online.
We respect your privacy and are committed to protecting the personal information that you provide to us.
This Privacy Policy explains how The Fabric Haat collects, uses, stores, protects, shares and otherwise processes personal information when you:
visit or use our website
place an order through our website
contact us through our website
contact us through WhatsApp
subscribe to our newsletter
interact with our advertisements
visit our physical store
communicate with us regarding our products or services
This Privacy Policy should be read together with our Terms and Conditions, Shipping Policy, Return and Refund Policy and any other policies published on our website.
BUSINESS DETAILS
Business Name: The Fabric Haat
Legal Structure: Proprietorship
Proprietor: Pallavi Agarwal
GSTIN: 24AIKPA2060L1ZJ
Registered Business Address:
Shop No. 26, Ground Floor,
The CBD Mall,
Tragad,
Ahmedabad, Gujarat, India
Email: info@thefabrichaat.com
Customer Support / WhatsApp: +91 9724493540
Website: www.thefabrichaat.com
SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to personal information collected through:
The Fabric Haat website
Online orders
Website contact forms
Newsletter subscriptions
WhatsApp communication initiated through our website
Online advertising and analytics technologies
Physical store transactions and customer interactions
This Privacy Policy does not apply to third-party websites, applications or services that we do not control.
PRODUCTS AND SERVICES
The Fabric Haat currently offers:
Women's Wear
Salwar suits
Cord sets
Single kurtis
One-piece dresses
Home Furnishing
Bedsheets
Dohars
Comforters
Bedcovers
Cushion covers
The product range may change from time to time.
PERSONAL INFORMATION WE COLLECT
We follow a data minimisation approach and collect information that is reasonably required for the relevant purpose.
5.1 Information collected when placing an online order
When you place an order as a guest customer, we may collect:
Name
Mobile number
Email address
Shipping address
PIN code
Order details
5.2 Payment information
Payments made through our website are processed through Razorpay.
Customers may use available payment methods such as credit cards, debit cards and other payment methods made available by Razorpay.
The Fabric Haat does not store your full payment card number, CVV, UPI PIN, banking password or similar payment authentication information on its own systems.
Payment information is handled by the applicable payment service provider according to its own terms and privacy practices.
5.3 Contact form information
If you contact us through our website, we may collect:
Name
Email address
Message or enquiry details
5.4 Newsletter information
If you voluntarily subscribe to our newsletter or updates, we may collect the information required to provide those communications.
You may unsubscribe from marketing communications where an unsubscribe facility is provided or by contacting us at info@thefabrichaat.com.
5.5 WhatsApp communication
Our website may provide a WhatsApp button that allows you to initiate communication with The Fabric Haat.
If you contact us through WhatsApp, we may receive the information that you choose to provide to us through that communication.
WhatsApp is a third-party service and its own privacy policy and terms may apply to information processed through its platform.
5.6 Physical store information
At our physical store, we may collect customer information for purposes such as:
Billing
Order processing
Customer service
WhatsApp communication
Marketing communication
Customer relationship management
Customer purchase records
The information collected at the physical store may include name, mobile number, purchase information and other information voluntarily provided by the customer.
5.7 Reviews
Customers may provide reviews and photographs through Google Business Profile / Google Reviews.
The Fabric Haat does not operate the Google review platform and does not control Google's processing of information submitted through Google Reviews.
Information submitted directly to Google is governed by Google's applicable terms and privacy practices.
HOW WE USE YOUR PERSONAL INFORMATION
We may process your personal information for the following purposes:
To process and fulfil orders
To confirm orders
To communicate regarding an order
To arrange shipping and delivery
To provide customer support
To process payments
To process returns, refunds and cancellations
To respond to enquiries
To provide information requested by you
To maintain business and transaction records
To comply with tax, accounting and legal obligations
To prevent fraud, misuse and unauthorised transactions
To improve our website and customer experience
To understand website usage
To measure advertising effectiveness
To display relevant advertisements
To conduct Facebook and Instagram advertising
To conduct Meta advertising and remarketing activities
To administer newsletter subscriptions
To manage customer relationships
To maintain records necessary for legitimate business purposes
To comply with applicable legal requirements
We will not use personal information for purposes that are materially incompatible with the purposes communicated to you, unless permitted or required by applicable law.
LEGAL BASIS FOR PROCESSING
Depending on the activity and applicable law, we may process personal information based on:
Your consent
Your request to receive a product or service
Processing necessary to fulfil an order or provide a service
Compliance with applicable legal obligations
Legitimate business purposes where permitted by applicable law
Fraud prevention, security and protection of our business
The Digital Personal Data Protection Act, 2023 provides for processing personal data for lawful purposes based on consent or specified legitimate uses. It also requires appropriate notice regarding the data being processed and the purposes of processing.
COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies.
Cookies may be used to:
Enable website functionality
Remember preferences
Understand website usage
Analyse website traffic
Measure advertising performance
Improve website performance
Support marketing and advertising
We may use technologies provided by third parties, including Google Analytics and Meta technologies.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
GOOGLE ANALYTICS
We use Google Analytics to understand how visitors use our website.
Google Analytics may collect information such as:
Pages visited
Approximate interaction information
Device and browser information
Traffic source
Website usage information
Google Analytics may use cookies and similar technologies.
The information collected through Google Analytics is used for website analysis, performance improvement and business decision-making.
Google's own terms and privacy practices may apply to information processed through its services.
META PIXEL AND META ADVERTISING
We use Meta advertising technologies, including Meta Pixel or similar Meta technologies, to:
Measure advertising performance
Understand website interactions
Build advertising audiences
Show relevant advertisements
Conduct remarketing
Improve advertising campaigns
Meta may receive information regarding interactions with our website through applicable tracking technologies.
Where applicable, your choices regarding cookies and similar technologies may affect such processing.
Meta's own privacy terms and policies apply to its processing of information.
NEWSLETTER AND MARKETING COMMUNICATIONS
The Fabric Haat may provide customers with the option to voluntarily subscribe to newsletters or promotional updates.
We do not represent that merely placing an order automatically subscribes you to promotional communications.
Where consent is required, we will seek consent through an appropriate mechanism.
You may request withdrawal of consent for promotional communications by contacting us at:
Withdrawal of consent will not affect processing already carried out lawfully before withdrawal.
ORDER PROCESSING AND SHIPPING
To fulfil your order, we may share necessary information with service providers involved in payment processing and delivery.
Our primary shipping service provider is Shiprocket.
Depending on the order and delivery arrangement, information may be shared with relevant courier or postal delivery providers.
Information shared may include:
Name
Mobile number
Shipping address
PIN code
Order details
We share only information reasonably required to fulfil the relevant service.
PAYMENT PROCESSING
Online payments are processed through Razorpay.
The Fabric Haat does not store complete payment card information on its own systems.
When you select online payment, you may be redirected to Razorpay or its payment interface for payment processing.
Razorpay's terms and privacy policy may apply to information processed by Razorpay.
We recommend that customers review Razorpay's applicable privacy terms before completing payment where appropriate.
CASH ON DELIVERY
If you select Cash on Delivery, we may use your:
Name
Mobile number
Email address
Shipping address
PIN code
Order details
to process and deliver your order.
We do not collect additional banking or card information for Cash on Delivery orders unless separately required and lawfully collected for a specific purpose.
THIRD-PARTY SERVICE PROVIDERS
We may use third-party service providers to operate our business.
These may include:
Hostinger, for website hosting and website infrastructure
Hostinger Website Builder, for website development and operation
Razorpay, for payment processing
Shiprocket, for shipping and logistics
India Post or other postal/courier providers, where applicable
MyBillBook, for accounting and business records
Professional tax/accounting consultants, where required
Email service providers
Google, including Google Analytics and related services
Meta, including Meta advertising and tracking technologies
WhatsApp, when customers initiate communication through WhatsApp
These third parties may process information on our behalf or independently according to the services they provide.
Where appropriate, we seek to ensure that third-party service providers process personal information only for relevant business purposes and maintain reasonable security safeguards.
SHARING INFORMATION WITH ACCOUNTING AND TAX PROFESSIONALS
We may share relevant business and transaction information with our accounting or tax consultants for:
Accounting
Tax compliance
GST compliance
Bookkeeping
Audit
Legal and regulatory requirements
Such information may include customer names, mobile numbers and transaction or invoice information where these details form part of the relevant business records.
DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by applicable law.
We may retain transaction and customer information for periods required for:
Tax compliance
GST requirements
Accounting
Auditing
Legal compliance
Consumer disputes
Fraud prevention
Contractual or business disputes
Record keeping
We may delete, anonymise or securely dispose of personal information when it is no longer reasonably required, subject to applicable legal and regulatory retention requirements.
DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Unauthorised disclosure
Loss
Misuse
Alteration
Destruction
We use appropriate security measures considering the nature of the information and the risks associated with its processing.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
PERSONAL DATA BREACH
If we become aware of a personal data breach affecting personal information, we will take reasonable steps to investigate, contain and mitigate the breach.
Where required by applicable law, we will provide notifications to affected individuals and/or relevant authorities within the prescribed manner and time period.
The 2025 DPDP Rules contemplate reasonable security safeguards and breach notifications, including notification to affected Data Principals and the Data Protection Board in circumstances covered by the Rules.
YOUR PRIVACY RIGHTS
Subject to applicable law and its commencement and implementation from time to time, you may have rights relating to your personal information, including:
Right to access information regarding processing
Right to request correction of inaccurate information
Right to request updating of information
Right to request erasure where applicable
Right to withdraw consent where processing is based on consent
Right to register a grievance
Right to nominate another individual to exercise applicable rights in accordance with applicable law
The DPDP Act provides rights including access to information, correction, erasure and grievance redressal, subject to applicable provisions.
REQUEST FOR ACCESS, CORRECTION OR DELETION
You may contact us at:
to request:
Access to your personal information
Correction of inaccurate information
Updating of information
Deletion of personal information where applicable
Withdrawal of consent
Privacy-related clarification
Grievance registration
We may need to verify your identity before processing a request.
We may decline or limit a deletion request where retention is required by law or is necessary for legitimate legal, accounting, tax, fraud prevention, dispute resolution or other permitted purposes.
GRIEVANCE REDRESSAL
If you have a privacy-related concern, complaint or request, please contact:
The Fabric Haat Customer Support
Email: info@thefabrichaat.com
Phone / WhatsApp: +91 9724493540
Address:
Shop No. 26, Ground Floor,
The CBD Mall,
Tragad,
Ahmedabad, Gujarat, India
We will review and respond to privacy-related complaints in accordance with applicable law.
CHILDREN'S PRIVACY
The Fabric Haat does not knowingly collect personal information from children below 18 years of age.
Our website and products are intended for general consumers and we do not knowingly seek personal information from children for independent account creation or targeted marketing.
If you believe that a child has provided personal information to us, please contact us at info@thefabrichaat.com.
INTERNATIONAL ORDERS AND DATA TRANSFERS
At present, The Fabric Haat accepts orders within India and does not currently accept international orders.
If we begin accepting international orders or transfer personal information across borders in circumstances regulated by applicable law, we will review and update our practices and this Privacy Policy as required.
SOCIAL MEDIA AND THIRD-PARTY WEBSITES
Our website may contain links or buttons to:
Google Reviews
These services are operated by third parties.
Once you leave our website or interact directly with a third-party service, that third party's privacy policy and terms may apply.
We do not control the privacy practices of third-party platforms.
GOOGLE REVIEWS AND CUSTOMER PHOTOGRAPHS
Customers may choose to submit reviews and photographs through Google Reviews.
Such reviews and photographs are submitted directly to Google.
The Fabric Haat does not control Google's collection, storage or processing of information submitted through Google Reviews.
Customers should review Google's applicable terms and privacy policy before submitting personal information, photographs or other content.
PHYSICAL STORE CUSTOMER INFORMATION
The Fabric Haat also operates a physical retail store.
Information may be collected during store transactions for:
Billing
Order records
Customer service
WhatsApp communication
Marketing
Customer relationship management
Loyalty/customer records
Customers may request information regarding their personal data by contacting us at info@thefabrichaat.com.
THIRD-PARTY ADVERTISING
We may use third-party advertising platforms to promote our products.
These may include Meta platforms such as Facebook and Instagram.
Advertising platforms may use cookies, pixels or similar technologies to measure advertising effectiveness and create audiences.
We do not sell your personal information to advertising platforms for money.
However, information may be transmitted to advertising or analytics providers through technologies implemented on our website.
You should review the privacy settings available through your browser, device and relevant third-party platforms.
SALE OF PERSONAL INFORMATION
The Fabric Haat does not sell customer personal information as a commercial product.
We may share information with service providers where necessary to operate our business, fulfil orders, process payments, provide delivery, maintain records, conduct analytics or perform advertising and marketing activities as described in this Privacy Policy.
DATA MINIMISATION
We seek to collect only information reasonably necessary for the relevant purpose.
For example, we do not require customers to create an online account to place an order.
Customers can currently place orders as guest customers.
We do not intentionally collect payment card information such as full card numbers or CVV for storage on our own systems.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Changes may be made to reflect:
Changes in our business
Changes in website functionality
Changes in third-party services
Changes in applicable law
Changes in data processing practices
Changes in technology
When we make material changes, we may update the “Last Updated” date displayed at the beginning of this Privacy Policy and provide additional notice where required by applicable law.
CONTACT US
For privacy questions, requests or complaints, please contact:
The Fabric Haat
Proprietor: Pallavi Agarwal
Shop No. 26, Ground Floor,
The CBD Mall,
Tragad,
Ahmedabad, Gujarat, India
Email: info@thefabrichaat.com
Phone / WhatsApp: +91 9724493540
Website: www.thefabrichaat.com
CONSENT AND ACKNOWLEDGEMENT
By using our website, submitting information through our website, placing an order or voluntarily providing information to us, you acknowledge that you have read this Privacy Policy.
Where applicable law requires consent for a particular processing activity, we will seek consent through an appropriate mechanism.
You may withdraw consent where applicable by contacting us at info@thefabrichaat.com.
GOVERNING LAW
This Privacy Policy shall be governed by and interpreted in accordance with the laws applicable in India.
Any dispute relating to this Privacy Policy shall be subject to the jurisdiction of the courts and competent authorities having jurisdiction over Ahmedabad, Gujarat, subject to applicable law.
END OF PRIVACY POLICY